What is the best way to contact Misikko customer service?
You can reach our Customer Service department by calling us at (888)336-5997, Monday through Friday, from 10 AM to 6 PM EST. You can also email us at support@misikko.com. Email inquiries will be processed during the same business hours.





Please Note: Be sure to allow emails from support@misikko.com so that you receive updates about your order in a timely fashion, or check your spam folder as updates may be filtered out.

What happens when a product is on backorder?
If the product that you ordered is on backorder, you will be sent an email informing you of this delay. All backorders normally take approximately 3 to 7 business days to be fulfilled. Once the backorder is filled, the item will be shipped unless the customer indicates otherwise.

What happens when a product is out of stock?
If a product is out of stock, this means that Misikko has no estimated date of receiving the product into its inventory. Customers are requested to confirm whether they would like to cancel the item and order something else, or simply cancel the order.

Will I receive a receipt with my order?
Yes. All orders (except gift orders) are accompanied by a packing slip/receipt. Gift orders have packing slips with no prices shown.

How do I add items to my shopping cart?
To move items to your shopping cart, click Add to Cart on the page of the desired product. Edit the quantity of each item if necessary.

How do I check out and finalize my order?
Once you have finished shopping, go into your shopping cart and click Check Out. You will then be prompted to enter your Shipping, Billing, and other contact information. Once you have filled in all the required fields, click Continue. You will then be prompted to verify your information. After you verify everything, click Send Order. All information regarding your order will be sent to the E-mail address you provided.

What address do I use for the billing address?
Under the billing address information, please enter the address to which your credit card statement is sent. This address may be different from the shipping address. The correct billing address is required to authorize your credit card and process your order.

What happens if I entered the incorrect billing address?
Misikko will send an E-mail requesting the information from you. Your order will not be processed until we receive that information, as it is required for authorization of your credit card.

My credit card statement lists a transaction, but I have not received my order. Why is that?
When an order is placed, a standard authorization is run on your credit card for the total amount of the order. No funds are withdrawn from your account until your order is shipped. The authorization is done to ensure that funds are available. This line item will disappear from your credit card once the card is charged or if the order is canceled.

What is a CVV number and why do I need to enter it?
The CVV number (or CVN) is a 3- to 4-digit security code on the credit card and is used to establish the online shopper’s physical possession of the card. On American Express cards, it is the 4-digit unraised number on the front of the card. For Visa and MasterCard, it is the 3-digit number on the back of the card in the signature box. Misikko cannot authorize your credit card without this number.

What about international credit cards?
International cards do not have a CVN, so Misikko cannot use its normal credit card verification system. Therefore, international customers must supply a copy of a driver’s license or other form of government-issued identification along with a copy of the front and back of the credit card being used to place the order. This information can be sent via email to support@misikko.com. The information is used only to verify customer billing information and for no other purpose.





Does Misikko ship to PO Boxes?
Misikko does ship to PO Boxes; however, UPS does not deliver to PO Boxes, so your order will be sent via the US Postal Service (USPS).

Suppose I have special delivery instructions?
If you have special delivery instructions for your order, you can enter them in the Comments section at the bottom of the Checkout Page. Please note: Misikko cannot guarantee that a package will arrive by a specific time, nor can we take responsibility if the deliverer does not leave the package in a specified location.

How do I track my order?
Misikko sends all order information, including tracking numbers, via E-mail. If delays in shipment occur due to backorders or billing issues, you will be informed as early as possible. Once your order ships, you will be sent an E-mail with package-tracking information.

Please add support@misikko.com to your address book/contact list to ensure that important information is not filtered or bounced by your spam filter.

Suppose I want to return something?
We have a 30 day Satisfaction Guaranteed policy - if you're unsatisfied in any way with your purchase, most items can be returned for a full refund; we will credit you for anything that cannot be returned as long as you notify us within 30 days. Please do not return anything to Misikko without first contacting us at support@misikko.com. All returns are subject to a 15% restocking fee. Please see our Return Policy page for further details.

How do I redeem my warranty on my Misikko products?
If you need to redeem your warranty, you can contact us at support@misikko.com for instructions on how to return your product. Please be sure to include your order number in the E-mail. Please see our Policies page for more information about redeeming your warranty.

Your satisfaction is important. If you have any additional questions or concerns, please E-mail Misikko at support@misikko.com or call us at (888) 336-5997, Monday-Friday from 10 AM to 6PM Eastern Standard Time.

THANK YOU FOR YOUR BUSINESS!