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Customer Service
Product Questions
Warranty Information
Shopping Cart, Order Placement, and Billing
Shipping, Tracking, and Returns

Customer Service

What is the best way to contact Misikko customer service?
For new orders, product specific questions, and order status question you can reach us at the toll free number above. For all Exchange/Return requests please email-mail us at Misikko.Customer.Support@gmail.com with your name and a brief explanation of the problem and we will get back to you usually within 1 business day.


Product questions

What happens when a product is on backorder?
If the product that you ordered is on backorder, you will be sent an email informing you of this delay. All backorders normally take approximately 3 to 7 business days to be fulfilled. Once the backorder is filled, the item will be shipped unless the customer indicates otherwise.

What happens when a product is out of stock?
If a product is out of stock, this means that Misikko has no estimated date of receiving the product into its inventory. Customers are requested to confirm whether they would like to cancel the item and order something else, or simply cancel the order.

Will I receive a receipt with my order?
Yes. All orders (except gift orders) are accompanied by a packing slip with no pricing information. Pricing information can be found in the confirmation e-mail.



Warranties

Each manufacturer has a different way of handling warranty issues. If your appliance stops working while under warranty, contact us directly to arrange for warranty replacement.

Any defective item under warranty that is returned to us without contacting us first is subject to a processing fee of 15%. Please e-mail us at Misikko.Customer.Support@gmail.com and we will be happy to process your warranty return or exchange.  Please include your full name and well as a description of the issue and we will usually get back to you within 1 business day.



Shopping Cart, Order Placement, and Billing

How do I add items to my shopping cart?
To move items to your shopping cart, click Add to Cart on the page of the desired product. Edit the quantity of each item if necessary.

How do I check out and finalize my order?
Once you have finished shopping, go into your shopping cart and click Check Out. You will then be prompted to enter your Shipping, Billing, and other contact information. Once you have filled in all the required fields, click Continue. You will then be prompted to verify your information. After you verify everything, click Send Order. All information regarding your order will be sent to the E-mail address you provided.

What address do I use for the billing address?
Under the billing address information, please enter the address to which your credit card statement is sent. This address may be different from the shipping address. The correct billing address is required to authorize your credit card and process your order.

What happens if I entered the incorrect billing address?
Misikko will send an E-mail requesting the information from you. Your order will not be processed until we receive that information, as it is required for authorization of your credit card.

My credit card statement lists a transaction, but I have not received my order. Why is that?
When an order is placed, a standard authorization is run on your credit card for the total amount of the order. No funds are withdrawn from your account until your order is shipped. The authorization is done to ensure that funds are available. This line item will disappear from your credit card once the card is charged or if the order is canceled.

What is a CVV number and why do I need to enter it?
The CVV number (or CVN) is a 3- to 4-digit security code on the credit card and is used to establish the online shopper’s physical possession of the card. On American Express cards, it is the 4-digit unraised number on the front of the card. For Visa and MasterCard, it is the 3-digit number on the back of the card in the signature box. Misikko cannot authorize your credit card without this number.

What about international credit cards?
We accept Canadian issued credit cards. They may take extra time to process.



Shipping tracking and return
For detailed shipping & return policy information, please see our Policies page.

Does Misikko ship to PO Boxes?
YES! Misikko ships its orders primarily through UPS but we ALSO SHIP to PO Boxes using USPS.

Suppose I have special delivery instructions?
If you have special delivery instructions for your order, you can enter them in the Comments section at the bottom of the Checkout Page. Please note: Misikko cannot guarantee that a package will arrive by a specific time, nor can we take responsibility if the deliverer does not leave the package in a specified location.

How do I track my order?
Misikko sends all order information, including tracking numbers, via E-mail. (Note: the actual tracking e-mail will come directly from UPS Quantum Ship) If delays in shipment occur due to backorders or billing issues, you will be informed as early as possible. Once your order ships, you will be sent an E-mail with package-tracking information.

Suppose I want to return something?
We have a 30 day Satisfaction Guaranteed policy. If you are unhappy with your purchase for absolutely any reason within 30 days, you can return it to us for a full refund (within 3 days of receipt) or store credit, minus what it cost us to ship it to you. Please do not return anything to Misikko without first contacting us using E-Mail. All returns after the initial 30 day grace period are subject to a 15% restocking fee. Please see our Return Policy page for further details.

How do I redeem my warranty on my Misikko products?
Please e-mail us at Misikko.Customer.Support@gmail.com with your full name and description of issue for instructions on how to redeem your warranty. Be sure to include your order number in the e-mail. Please do not return an item to redeem a warranty without contacting us first, or we may apply a 15% processing fee.

Your satisfaction is important. If you have any additional questions or concerns, please E-mail MisikkoMonday-Friday from 10 AM to 6PM Eastern Standard Time.

THANK YOU FOR YOUR BUSINESS!

 

  Misikko 3920A N. Providence Rd. Newtown Square, PA 19073
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